Cancellation policy

Order Cancellation Policy

Thank you for choosing our products. To protect the rights of both parties and ensure efficient order processing, we have established this Order Cancellation Policy. Please read it carefully before placing an order. This policy applies to all orders submitted through this Shopify store.

1. Cancellation Timeframe

  • Unshipped Orders: You may request to cancel an order while its status is “Unfulfilled / Pending.” In most cases, orders can be cancelled free of charge within 12 hours after placement (subject to the actual order status shown in the system).
  • Orders Entering Production or Preparation: As a hardware manufacturer, certain orders (especially custom, bulk, or MOQ-related orders) may enter production or stock preparation relatively quickly after confirmation. Once production or preparation has begun, cancellation is generally not permitted.
  • Shipped Orders: Once an order is marked as “Shipped,” it cannot be cancelled. Please refer to our Return & Refund Policy for further options.

2. How to Request Cancellation

Please submit your cancellation request through one of the following methods:

  1. Log into your account and click “Request Cancellation” on the order details page, or contact customer service.
  2. Send an email to our customer service team, including your order number, reason for cancellation, and contact information.
  3. Contact us directly via the store’s online chat (if available).

We will respond to your request within 1–2 business days.

3. Non-Cancellable Situations

Orders generally cannot be cancelled under the following circumstances:

  • The order has entered production, cutting, assembly, or packaging stages;
  • The products are custom-made, special-specification, or modified according to your requirements;
  • The order has already been shipped or handed over to the logistics provider;
  • Promotional, clearance, or specially discounted items (unless otherwise stated);
  • Issues caused by incorrect or incomplete shipping information provided by the customer.

4. Refund Processing After Cancellation

  • For orders that meet the cancellation criteria, we will process a full refund of the paid amount via the original payment method within 3–7 business days after confirmation (actual arrival time depends on the payment provider).
  • If actual production costs or inventory preparation have already been incurred, we reserve the right to deduct the corresponding costs and refund the remaining balance, or discuss alternative arrangements with you.
  • For orders that used discount codes, coupons, or points, the related promotions may not be restored after cancellation.

5. Special Notes for B2B / Wholesale Orders

As we primarily serve wholesale and bulk purchasing customers, orders involving minimum order quantities (MOQ), custom specifications, or large-volume production are subject to stricter cancellation rules. We strongly recommend confirming product specifications, lead times, and quantities with us before placing an order. For special requirements, please contact customer service in advance to discuss the possibility of a more flexible cancellation window.

6. Policy Updates

We reserve the right to update this policy at any time. Updated versions will be published on this page and will take effect from the date of publication. Continued use of this store constitutes your acceptance of the latest policy.

If you have any questions, please feel free to contact our customer service team. We will assist you as promptly as possible.